Yes — selected Hoof & Hound pieces can be personalised. For personalised items, please contact us before placing your order to confirm availability, options, and current turnaround times. This helps ensure we can create something just right for you before your order is submitted.

Dispatch times vary depending on whether your order includes personalised items. Estimated dispatch windows are shown at checkout, and you’ll receive a confirmation email once your order has been sent.

If your order hasn’t been processed, we’ll do our best to help. Please contact us as soon as possible after placing your order. Once personalisation has begun, changes or cancellations are not possible.

Non-personalised items may be eligible for return in line with our returns policy. Due to the made-to-order nature of personalised items, these are non-returnable unless faulty. Full details can be found on our Returns & Refunds page.

If your order is urgent, please drop us an email to hello@hoofandhound.co.uk and let us know. While we always aim to help where possible, we can't guarantee expedited production outside the stated turnaround times.

Yes — Hoof & Hound regularly attends equestrian events and shows throughout the year. Upcoming events are shared on our website and social media channels.